Fans marked with a small, circular, blue sticker (on the carton and inside the canopy) were shipped from our facility after August 1st, 2009, are considered safe and are not in need of repair.
All other fans left our facility prior to August 1st, 2009 and are subject to this recall.
A free, reinforced replacement part is available with installation instructions. Consumers who believe they may have an affected product should proceed as follows:
(1) Identify your fan using one or more of these methods.
a) Check the original installation instructions, packing list or invoice for the model name
"PENSI" or for an item number that begins with (or includes) "PEN-AA" or "PEN-GW".
b) Refer to a Company catalog or the Company web site (www.modernfan.com) for images
of the fan.
c) Refer to the images below. Keep in mind that your fan may have a longer or shorter
down rod than pictured.
d) Contact customer service on Monday through Friday, between 8am and 4pm P.S.T.
for assistance 888.588.3267 or 541.482.8545.
(2) Stop use immediately and do not allow anyone underneath the fan. In the event
that a fan falls, immediately turn off the circuit breaker due to the possibility of
exposed electrical wires.
(3) Order a free replacement part. Click here to view or download order form.
(4) Follow the installation instructions included with your replacement part.
Click here to view or download replacement part instructions.
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